Sunchees Warranty and Return Policy

Sunchees Warranty and Return Policy

Dear Customers:

Foshan Sunchees Energy Technology Co.,Ltd (abbr: Sunchees ) is now offering 10 years warranty for solar panels and solar mounting brackets , the real life span is about 30 years . solar PV cables , battery case,battery cables and other small solar accessories warranty 2 years, real life time 25 years. Solar PV array box , solar Hybrid inverter 2 years warranty , real life span is 10 years . solar lithium battery is  5 years warranty , the real life span is 10 years under the condition of 50% DOD and average operating temperature of 35oC.  

Our aftersales services :

1.  Solar panels, and solar mounting brackets 10 years warranty , if any quality problem, we will change new ones including free of shipping cost ;
   2) Solar gel battery  have 2 years warranty ,Lithium battery with 5 years warranty.  the quality problem means acid leakage , or Irregular shape, we will ship new ones for change , but if over-charged or over-discharged , then it is out of warranty terms..
   3) Solar hybrid inverter, solar charge controllers are  3 years warranty , during the warranty time , any problems, we will DHL or Fedex new spare parts ( inside complete set main boards )for change , it is free of charge for the shipping cost .
   4) Solar cables, battery cables, battery case , MC4 connectors and T branch connectors, all are 10 years warranty ,if any problems, we will offer new free spare parts for change including shipment.

5. For our solar DC air conditioners, we will offer 5 years warranty , during the warranty time , any problems for the inside compressor and motor, fans, we will offer you new ones for change including the free of charge shipping cost , and for the main board, we will offer new free main board for change , shipping cost we will pay for it .

Remarks : all the solar power system or solar air conditioner system, before installation, please confirm the installation procedure with the manufacturer , All installations must be installed under the guidance of professional technicians or engineers, if not professional technicians to install, cause the system machine is damaged, this is not in the scope of manufacturers warranty service, manufacturer shall have the right to refuse to provide after-sales service.

Country of Origin:

Solar power system, solar air conditioner system complete set are made in China.

All the goods come with the warranty card, Quality Certificates with stamp, user manuals .

 Foshan Sunchees Energy Technology Co.,Ltd